RateGain launches UNO VIVA to automate hotel reservations using AI voice tech – ET TravelWorld

RateGain Travel Technologies has announced the launch of UNO VIVA, a first-of-its-kind AI voice agent integrated with a Central Reservation System (CRS), tailored specifically for the hospitality sector. The product launch marks a strategic move to address high call drop rates, repetitive query fatigue, and inconsistencies in voice reservations that continue to challenge hotel operators globally.

Developed on RateGain’s AI-powered commerce platform UNO, UNO VIVA leverages automatic speech recognition and natural language processing to manage real-time, multilingual conversations across more than 18 languages. The system is built to handle core reservation requests—new bookings, modifications, and cancellations—while also recommending properties based on guest preferences and syncing live availability data to ensure accuracy.

The solution comes at a critical time for the hospitality industry, where nearly 90% of inbound calls to hotels are repetitive, but often mishandled due to high attrition, language barriers, or inconsistent agent training. According to RateGain, hotels lose nearly 40% of voice reservations due to these operational challenges. UNO VIVA addresses this gap by acting as an intelligent, always-available front desk extension that can drive incremental revenue while enhancing the guest experience.

Commenting on the launch, Bhanu Chopra, Founder and Managing Director of RateGain, stated, “UNO VIVA represents a new era in hospitality technology. As an AI-first company, RateGain is focused on building products that automate complexity and help our customers grow faster. UNO VIVA is not just about answering calls—it’s about creating intelligent touchpoints that elevate the guest journey.”

UNO VIVA has been designed for quick deployment and seamless integration with existing property management systems. The company claims it can begin delivering value within a week of implementation. Hotels using the solution can benefit from reduced operational overhead, improved average booking values, and higher guest satisfaction through consistent, multilingual support.

As guest expectations evolve and digital transformation accelerates across travel segments, AI-driven automation tools like UNO VIVA could redefine how the hospitality industry manages direct reservations and customer service.